Privacy Policy

Last updated: January 2026

1. Information We Collect

When you register for an agency account, we collect the following personal information:

• Full name and contact details (email, phone number).
• Business information (agency name, business address, services offered, state).
• License and registration numbers (KPK/LN, Company Registration, MCTL).
• Uploaded supporting documents (licenses, certificates, etc.).
• Communication history via the platform chat system.

2. How We Use Your Information

We use the information collected to:

• Create and manage your agency account.
• Verify your identity and credentials as a travel agent.
• Facilitate tour bookings and passenger management.
• Communicate important updates, invoices, and support responses.
• Improve our platform and services.

3. Data Storage & Security

Your data is stored securely on our servers. We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Uploaded documents are stored in encrypted storage.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share necessary information with tour operators solely for the purpose of fulfilling bookings made through the platform.

5. Data Retention

We retain your account information for as long as your account is active. Upon account deletion, we will delete or anonymise your personal data within 90 days, except where we are required by law to retain certain records.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for processing where applicable.

To exercise these rights, please contact us at info@rnjb2b.com.

7. Cookies

Our platform uses essential cookies for authentication and security purposes. We do not use third-party tracking cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact

If you have any questions about this Privacy Policy, please contact us at info@rnjb2b.com.